Frequently asked questions
At Synkers, we provide private tutoring services for any subject taught at school, including official and standardized tests such as brevet and baccalaureate exams. Our verified tutors also offer tutoring sessions for any courses taught at accredited universities in every major and faculty, with an option to request a course if you cannot immediately find it available. Private and group tutoring sessions are also available for SAT, TOEFL, IELTS, GMAT, GRE, MCAT and other standardized tests students need to apply for undergraduate or graduate schools. Apart from all that, our community offers help in AutoCAD, Adobe Photoshop and Illustrator, computer coding, Microsoft Office and other computer programs student might need to master for their education or careers. If the course or subject you are looking for isn’t listed at the time you search, you can click on “request course” and our team will do their best to accommodate your needs as fast as possible.
How can I guarantee my tutor is qualified?
We hold the quality of our tutoring services in the highest regards, which is why our vetting and validation process to recruit tutors has proven to be foolproof. To be eligible to be a Synkers tutor, the candidate must be at least a sophomore student at an accredited university, with many of our tutors being graduates. They must also prove an outstanding overall academic record, especially so for the courses and subjects they wish to tutor. Evidence of excellent academic performance must be submitted during the verification process, which includes transcripts, degrees held and any other supporting material that proves a spotless academic track record. To ensure continued excellence, Synkers asks each student to rate and review their tutor at the end of each session, and to remain on the Synkers platform, a tutor’s rating needs to be 4 out of 5 and above.
How to find my tutor?
If you already have a preferred tutor in mind, all you need to do is type in their name in the search field, and you will get directed to his or her profile page to check availability, ratings, reviews and average price per session. If you want to browse all the available tutors for a course or subject, simply punch in the course name in the search field and all the tutors giving sessions in that course will be displayed. To help you choose the right tutor for you, availability times, student reviews and ratings, as well as the average rate of each tutor, are all displayed.
Do I need to download the Synkers app?
Yes. Our services are only available via our free, easy-to-use Synkers app. All you need to do is simply download our app from the App Store (iOS) or Google Play Store and sign up with a few simple steps.
How can I contact my tutor?
The second you book a session, you will be able to chat directly with your tutor via the Synkers app. Students usually agree upon location with their tutor in the chat, as well as the chapters they would like to focus on so the tutor can prepare their session accordingly.
Should I enable push notifications?
We use push notifications to remind you about your upcoming sessions, and inform you about messages received from your tutor. At Synkers, we always organize special events, workshops, orientation days and events tailor-made to help our community succeed at school or university. Push notifications are a great way to be the first to know about these events!
How do I pay?
Synkers gives you the option to either pay by cash or by card. Upon completing a booking request, you will be prompted to choose a payment method. Our online payment method is managed by VISA and BLOM Bank, and ensures the highest degree of safety and security. If you select to pay by card, you will instantly receive $15 off your next session, without needing to worry about carrying the exact amount of cash or your tutor the exact amount of change. Please note you can change your payment method at any time from your profile settings. Students will receive an email with a payment receipt after every session.
Does Synkers offer discount packages?
We at Synkers believe that doing better academically is a process one needs to commit to and persevere in, and to help with that, Synkers offers you 1 free hour with every 10 hours booked as a reward for being loyal to our platform. Synkers also offers new students their first session for free, rewards referral with 10$ credit for our existing and new students, as well as periodic promotions you can find out about by following us on Facebook, Instagram and Twitter and enabling push notifications on our app. Students also have the option of inviting their friends via our app, to turn their private tutoring session into a group session, benefiting from our discounted group rate.
What if I’m not satisfied with my tutoring session?
At Synkers, our commitment to academic excellence is very important to us. If you are not satisfied with one of your sessions, please email us immediately at email@example.com. Your satisfaction matters to us and we will make sure get back to you ASAP.
Does Synkers offer group sessions?
Synkers allows you to turn your private tutoring session into a group one. Each tutor specifies on their profile page if he or she offers group session services. If they do, you will be able to invite your friends to a group session with your selected tutor via the app by going to “upcoming sessions” and clicking “invite a friend”. Group rates for each tutor are also available on their profile page.
Why are hourly rates different for each tutor?
Tutors are in charge of managing their own rates and availability times and are allowed to change these rates and availability times as they see fit. Synkers never imposes a rate on tutors, but we do recommend the best rate for optimal satisfaction of both student and tutor. While all our tutors are qualified, some have more years of experience or higher degrees, which might justify higher hourly rates.
Can I request a tutor at any time?
Always! You can even book a tutor for a session on the same day via our app. Tutors specify their available time slots, which are clearly visible when you are browsing tutors to choose the one that fits best to your needs. In the slim chance you don’t find a tutor on the date and time you need, you can email us at firstname.lastname@example.org and we will make sure you find a tutor at your preferred time and date. If you can’t find a course or a tutor, you can also click on the “Request” button, and we will assist you immediately.
Where do tutoring sessions take place?
Our students and tutors have full discretion when it comes to choosing the right venue for a tutoring session. Synkers recommends holding sessions in public spaces, such as libraries, cafes or on university campuses. Parents who request a home tutoring sessions should always ensure adult supervision for the duration of the session.
What do I do if I forgot my password?
Simply punch in your email address at the sign in page on the app, and click “Forgot Password”. We will send you an email that will allow you to instantly reset your passport.
How can I refer a friend?
Upon joining Synkers, either as a student or a tutor, each user gets a unique referral link. To find this link, go to your profile and select “Payment and Promo Code” and click “Give $10, Get $10”. You can then share the link provided with your potential students via email, chat clients or whichever platform you prefer. For each student who signs up and books their first session, you get $10 to your account, and they get $10 off on their first session.